Feedback Loops Processor Addon

Feedback loop processor is a addon that responds to your recipient activities. When some recipient finds your email not so interesting, and instead of unsubscribing, hits the SPAM report button, the recipients ISP will send you a feed­back report saying that ‘this user considers your mails as spam’. You should unsubscribe this user promptly. If you continue to send to this user, your mail reputation will continue to decline. To handle this, we have developed the feedback loop processor addon that processes feedback loop email reports and unsubscribes the recipient. To use the addon you will need to sign up to the ISPs feed­back loop programs.


  • Support for Major ISP’s
  • Support for all ARF Complaints
  • Multiple Abuse Mailbox
  • Cron Job Processing
  • IMAP/POP3 Support
  • Move Complaints to Suppresion List
  • Export Complaints from Email Campaigns
  • Export Complaints from Contact Lists
  • ISP’s Support:

Actually we support the next major ISP’s Feedback Loop programs:

  • AOL
  • Yahoo
  • Hotmail
  • Fastmail
  • Cox
  • Comcast
  • Earthlink
  • Outblaze (
  • Rackspace
  • Synacor
  • Terra
  • Terra Brasil
  • Bluetie/Excite
  • OpenSRS/Tucows
  • United Online/Juno/Netzero
  • RoadRunner/Time Warner Cable

Interspire Email Marketer Addons Installation:

In this document we will explain step by step the requirements to install Addons for Interspire Email Marketer

Before to install the addons please check the next requirements:

  • PHP 5.3.x to 5.4.x
  • IONCUBE Loader ( )
  • Interspire Email Marketer: 6.1.3, 6.1.4 and 6.1.5
  • Web Server: Apache, IIS
  • Database: MySQL
  • Operating System: GNU/Linux, Windows, Solaris, FreeBSD
  • Addon License


  • Create a IEM Files backup
  • Create a IEM Database backup
  • Upload the Addons to: /path/to/iem/admin/addons/ folder
  • Upload the Addon Licenses to: /path/to/iem/admin/addons/ADDON-NAME/api/ADDON
  • NAME.license.txt” file
  • Install/Uninstall the Addons from: IEM > Configuration > Addons


You can run the Addon License registration automatically if you run in Shell ( SSH )

php /path/to/iem/admin/addons/installer/api/cli.php –register

Output for “” Interspire Installation:

INFO[Register Domain Addons]:
SUCCESS[Status]: Domain Licenses Found!
SUCCESS[mta]: Licensed
SUCCESS[multithread]: Licensed
SUCCESS[geostats]: Licensed
SUCCESS[backup]: Licensed
SUCCESS[spins]: Licensed
SUCCESS[fbl]: Licensed
WARNING[isp]: Not-licensed
SUCCESS[social]: Licensed
WARNING[sms]: Not-licensed
WARNING[multilanguage]: Not-licensed

INSTALLER addon is necessary to install the addons
INSTALLER addon is FREE and don’t require a License
If you are using WHM/Cpanel Control Panel you need to change the PHP crontab, you can do this via Sheel ( SSH ) or Cpanel Account. From:

/usr/bin/php -f /path/to/iem/admin/cron/cron.php


/usr/local/bin/php -f /path/to/iem/admin/cron/cron.php

  • Full Email Support
  • Full Live Support
  • Domain License
  • FREE Upgrades
  • FREE Installation
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